Frequently Asked Questions
Everything you need to know about your beauty journey with Freebird.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your beauty essentials sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.
Are Freebird products cruelty-free?
Yes, we are committed to ethical beauty. All Freebird products are 100% cruelty-free and never tested on animals.
Can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Freebird beauty products to more countries soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Afterpay and Klarna.